ACCESSIBILITY
As the foremost provider of electronic information products and services to the U.S. legal market, we recognize the need to develop electronic and information technology (E&IT) products and services that are accessible and usable by all people, including those with disabilities and special needs. We are committed to designing products and services to conform to Section 508 of the Rehabilitation Act of 1973 (Electronic and Information Technology Accessibility Standards, 36 C.F.R. § 1194), and other applicable accessibility standards, to the maximum extent practicable.
Support Services
We provide technical and customer support to accommodate the needs of users with disabilities and address issues related to the accessibility of Thomson Reuters legal products.
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Argentina:
Customer Service
- 0810-266-444: Available from Monday to Friday from 8:00 a.m. to 6:00 p.m., except holidays.
- WhatsApp queries related to Access, functional, administrative and technical queries +54 9 11 5354 2030
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Brazil
Customer Support
- Contact us at 0800 702-2433 or email [email protected]. Support is available from Monday through Friday, 9 am to 6 pm.
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Chile:
Our Services Include:
- Customer Service Department: for questions regarding training courses, Solution Center, technical issues, password creation, platform certification,
please contact: 56 2 2483 8600 or [email protected] - CDS (Solution Center) Customer portal containing product information, latest news and updated training material.
- Contact our Editorial team for questions or suggestions about the platform and content layout at
[email protected] - Onboarding Department, for training of new and portfolio customers:
[email protected] - WhatsApp for general platform inquiries. Available Monday through Friday from 9:00 a.m. to 6:30 p.m. CST, except holidays. Attended by the SAC team (Customer Service).
- App TR (IOS and App Store) access all information and Customer exclusive content.
- Customer Service Department: for questions regarding training courses, Solution Center, technical issues, password creation, platform certification,
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Uruguay
Our Services Include:
- Customer Service and Customer Experience Department: for questions regarding training courses, Solution Center, technical issues, onboarding, and passwords.
000 413 598 5554 (free line) or [email protected] - WhatsApp for general platform inquiries. Available Monday through Friday from 9:00-18:30 CST, except holidays and attended by the SAC (Customer Service) team.
WhatsApp: +541153542030
- Customer Service and Customer Experience Department: for questions regarding training courses, Solution Center, technical issues, onboarding, and passwords.
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United States
Our Services Include:
- Customer Technical Support to answer general and/or technical questions
1-800-937-8529 or [email protected] - Reference Attorney to provide assistance with research questions or working with our products
1-800-733-2889 - Telephone Training for customers utilizing assistive technologies and other adaptive devices
1-800-328-0109 or [email protected] - Live Chat for the hearing impaired and other users
Available Monday-Friday from 7:00 a.m. to 10:00 p.m. CST, excluding holidays - Assistive Technology Help Line to assist users with specific questions related to assistive technologies and adaptive software
1-800-418-9378 - General product information
1-888-728-7677
- Customer Technical Support to answer general and/or technical questions
Product Documentation
Users may download free documentation, reference materials, and user guides at legalsolutions.com/documentation. In addition, users may request product documentation and reference materials in alternate formats.
We routinely work with government agencies, procurement officers, contracting officers, and other personnel to provide information about the accessibility of Thomson Reuters legal products and services. If you have questions about the procurement of accessible products and services, or would like to request a Voluntary Product Accessibility Template (VPAT) for a specific product, please contact [email protected].*
*For questions regarding technical issues, searching, training, or subscribing to our products, please contact one of the Support Services listed above.
